Marcia Otto

Digital technology has transformed most aspects of employees' day-to-day lives and workplace benefits are no exception. Technology is only one variable instigating rapid change in employees' benefits communication preferences, and there is no regular model.

Employees continue to take on increasing responsibilty for making key decisions about their health and managing costs. Adoption of consumer-driven, high deductible health plans continues to grow, meaning more and more employees are charged with costs and care.